Vision Picking – Digital Order Fulfillment in the Warehouse

One of the most well-known applications of augmented reality in logistics is the Vision Picking project implemented by DHL in its distribution centers. The solution was developed as part of the DHL Trend Research program, which focuses on testing and implementing emerging technologies within logistics operations.

Vision Picking involves the use of industrial smart glasses that display order-picking information directly in the worker’s field of view. The system replaces traditional paper pick lists and handheld scanning devices.

During the picking process, the warehouse operator sees information such as:

• the product location in the warehouse

• the shelf or rack number

• the quantity to be picked

• confirmation that the correct item has been selected

This allows employees to perform tasks completely hands-free, significantly improving efficiency during order fulfillment.

Hardware and Technologies Used

In its early deployments, DHL used industrial augmented reality smart glasses, including:

• Google Glass Enterprise Edition

• Vuzix M300

• Vuzix M400

These devices typically include:

• a small display positioned in the worker’s field of vision

• a camera for barcode scanning

• a microphone for voice commands

• Wi-Fi connectivity to communicate with warehouse systems

On the software side, the solution integrates with Warehouse Management Systems (WMS) that transmit real-time picking tasks to the smart glasses.

In many implementations, DHL used the TeamViewer Frontline platform (previously developed as Ubimax), which enables companies to design and manage augmented-reality workflows for warehouse operations.

Operator Workflow

The order-picking process using AR typically follows these steps:

1. The warehouse operator puts on the AR glasses and logs into the system.

2. The display shows the current picking task.

3. The system guides the worker to the correct warehouse location.

4. Once there, the display indicates the quantity of items to pick.

5. The camera scans the barcode to verify the product.

6. The system automatically moves to the next task.

The entire process takes place without the need for handheld terminals, which improves efficiency and ergonomics.

Employee Feedback and Operational Experience

An important aspect of DHL’s pilot deployments was collecting feedback from warehouse workers using the technology.

Operators highlighted several advantages:

• intuitive user interface

• clear step-by-step instructions displayed in the field of view

• elimination of paper picking lists

• greater comfort thanks to hands-free operation

Employees also reported that the technology significantly reduces training time for new staff, as the system guides users step by step through the picking process.

Observed Operational Benefits

Pilot deployments in DHL warehouses demonstrated several measurable benefits.

Increased productivity

In some distribution centers, DHL observed productivity improvements of up to approximately 25% compared to traditional picking methods.

Reduced errors

The system verifies picked items using barcode scanning, significantly lowering the risk of incorrect orders.

Faster onboarding

Step-by-step visual instructions allow new employees to learn warehouse processes more quickly.

Improved ergonomics

Hands-free workflows allow operators to focus on handling goods rather than operating handheld devices.

Scaling the Technology Across the Global Logistics Network

Following successful pilot projects, DHL gradually began deploying augmented reality solutions in additional warehouses around the world. Vision Picking has become one of the most widely cited examples of practical augmented reality use in logistics operations.

The project demonstrates that AR technology can be effectively deployed in highly dynamic environments such as distribution centers and e-commerce warehouses.

By integrating with warehouse management systems and leveraging lightweight wearable devices, solutions like Vision Picking enable companies to increase operational efficiency while simplifying daily work for warehouse employees.

Sources:

• https://www.dhl.com/global-en/delivered/innovation/dhl-successfully-tests-augmented-reality-application-in-warehouse.html
• https://arinsider.co/2025/06/05/case-study-dhl-streamlines-warehouse-logistics-with-ar/