Augmented reality (AR) is increasingly being used by industrial companies to support installation and service operations across multiple locations worldwide. One example of such an implementation is the British access systems manufacturer Surespan, which uses AR smart glasses to remotely support technicians working on construction sites.

The company’s products are installed in large infrastructure projects around the world, including facilities such as SoFi Stadium in Los Angeles and Burj Khalifa in Dubai. In the past, technical support was mainly provided via phone calls, email, or photos sent from construction sites, which often made it difficult to quickly diagnose and resolve technical issues.

To improve collaboration between teams, the company introduced voice-controlled augmented reality smart glasses. A technician on site can stream live video from their perspective to an engineer located at the company’s headquarters. The expert can see exactly what the field worker sees and provide real-time guidance on installation procedures or troubleshooting.

This solution has significantly improved installation and service processes. The company has reduced the need to send experts to job sites, lowering travel costs while also enabling faster problem resolution. With augmented reality, technical teams can collaborate in real time regardless of their physical location.

The Surespan example shows that augmented reality is becoming an important tool for industrial and construction sectors, enabling faster access to expert knowledge, better installation quality control, and more efficient collaboration between globally distributed technical teams.